FAQ – AFY HANIFF

FAQ Afy Haniff

Q1: When was AFY Haniff established?

A: AFY Haniff was born in 2007 with part of its operations is manufacturing and research lab of the key ingredient while another part of it is responsible with marketing and distribution of the AFY Haniff product

Q2: Where is AFY Haniff headquarters located?

Corporate HQ – Telok Mas, Melaka, Malaysia.

Group headquarters – 22 & 24, Jalan Seri Emas 36, Taman Seri Telok Mas, 75460 Melaka

Sabah Branch –

Sarawak Branch –

Q3: Where can I buy AFY Haniff products?

AFY Haniff’s can be found at approximately 1,200 outlets in East and West Malaysia as well of part of Brunei and Singapore including major international hypermarket, supermarket chains and local provisions stores.

Q4: How many types of products does AFY Haniff carry?

AFY Haniff 24 SKUs fall under 2 main categories which are natural insect repellent (Serai Wangi) and air freshener under the brand Dmenc. For more information please click here.

Constant demand of eco-friendly household product are the key to our innovation drives to impressed hundreds and thousands of organic geek consumer with natural, safe and quality ingredient. Our most requested product includes;

Ready to use – Serai Wangi Sprayer for the busy housewives

Economic – Serai Wangi Jumbo for f&b consumer

Hassle free – Serai Wangi freshener for customer who can’t be bothered mopping

Easy to reach – Serai Wangi cube (Anti Rats/Anti Roaches) for the hard to reach region

Q5: Are all AFY Haniff safe upon direct contact with skin?

Laboratory test of every AFY Haniff’s product are safe for direct contact as it is neither dangerous nor poisonous. In addition, all AFY Haniff’s products are certified Halal by JAKIM MALAYSIA. Please feel free to contact JAKIM at (03) 8886-4000 for further clarification.

Q6: What quality production procedures are in place for AFY Haniff products?

AFY Haniff Quality Assurance and Quality Control Department ensures that all production procedures that are in place are constantly adhered to – according to the international standards set by the many regulatory boards from which AFY Haniff has received official certification. This includes HALAL as well as certification from HACCP (Hazard Analysis Critical Control Point).

Q7: How does AFY Haniff respond to and communicate with its consumers?

AFY Haniff has a strong experienced and dedicated sales and marketing force all over the region that closely monitors customer and retail partner’s feedback. Consumers can call us/email us/snail mail us info@afyhaniff.com. Additionally, we have enquiry forms at www.afyhaniff.com that can be filled in accordingly.

Q8: What are the most frequent complaints about?

We consider each and every one of the concerns from our consumers and customers equally important – and deal with each individual case accordingly.

Q9: What does AFY Haniff see as its role in the manufactory industry?

AFY Haniff believes that it is important for consumers to have the option to protect families from insects with natural means. As a small player in manufacturing industry, we are dedicated to provide high quality Malaysian-made products at affordable prices, from a Malaysian homegrown company –while knowing that the profits from these sales will be re-invested into the local economy, thus providing a sustainable future for the future generations of Malaysians.

Q10: AFY Haniff does a lot of charity work. Is this part of your company’s direction?

Giving back to society is part and parcel of AFY Haniff’s culture. We believe in empowering the societies in which we operate – as a sign of gratitude for their support and loyalty, as well as a means to develop and enrich these societies.

Additionally, we believe in providing job opportunities for people living in the areas in which we operate – and a great example of this is our Melaka headquarters that employs 90% of its workforce from the immediate areas surrounding it.